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Garuda Indonesia is the national airline of Indonesia based at Jakartaís Soekarno-Hatta International Airport. The carrier operates an extensive domestic and regional network of services throughout Asia, Australia and the Middle East. In Jun-2010, Garuda resumed services to Europe (initially Amsterdam via Dubai) after an extended EU imposed ban.

Garuda ihas undergone a thorough restructuring in what it labelled "The Quantum Leap", which involved a dramatic redesign of the airline's strategic direction, network, brand and fleet. The airline launched an IPO in 2011 which was substantially under-subscribed at the relatively aggressive pricing sought. In Apr-2012, the government announced that talks were under way for a consortium of local investors to absorb the overhang, still held by the underwriters.

Garuda presented "5-star Airline" award for Indonesia

Theodore Koumelis - 29 January 2015, 09:04
JAKARTA - On Tuesday, January 27, 2015, Skytrax CEO Edward Plaisted presented PT Garuda Indonesia (Persero) Tbk. with the "5-star Airline" award which was received by Garuda Indonesia President & CEO, M. Arif Wibowo. Also attending the ceremony was the Minister of Communication of the Republic of Indonesia, Ignasius Jonan, at Hotel Indonesia Kempinski, Jakarta.
Previously, on December 11, 2014, Skytrax in their webste, officially announced Garuda's eligibility to become a 5-Star airline following an audit they had conducted. Skytrax is the world's leading airline and airport review specialist headquartered in London.
This prestigious recognition is testament of the many improvements consistently carried out by the company over the years that eventually led to its transformation from a little known entity among the world's airlines into one of the best airlines with a top-tier 5-star ranking. Of the 200 and more airlines in the world today, only seven are named a 5-star airline, namely Singapore AirlinesCathay Pacific AirwaysQatar AirwaysAsiana AirlinesAll Nippon Airways (ANA), Hainan Airlines and Garuda Indonesia.
Indonesia Minister of Transportation, Ignasius Jonan said that becoming a 5-star airline is an impressive achievement that not only improves the airline's reputation but also that of Indonesia in the eyes of the world. "This is indeed something exceptional. I believe that Garuda's gift to the Indonesian people is the fruit of hard work, determination and consistent performance of the management and all Garuda Indonesia employees, to deliver the highest standard of service to their customers, and which eventually resulted in Garuda's success in becoming a 5-star airline," added Jonan.
CEO Skytrax Edward Plaisted explained that the 5-star airline rating is a firm recognition of Garuda Indonesia's ongoing transformation in terms of the standard and quality of its services. "This achievement reflects the hard work by the airline in recent years and we are delighted to confirm that they have met the standards of a 5-star airline," said Plaisted.
"Consistency of an airline's product and service is a major part of the 5-Star rating, and Garuda's fleet now offers Business Class flat-bed seating and 32-34 inch seat pitch in Economy Class. Customers can also experience the new First and Business Class 5-Star service concept in their newest Boeing 777-300ER fleet," added Plaisted.
Furthermore, Edward also added, "We place a lot of importance on the fact that the majority of customers travel in Economy Class. It is the quality and consistency of those standards that contribute greatly to Garuda becoming a 5-star airline."
Garuda Indonesia President CEO, M. Arif Wibowo said this achievement marks another important milestone for Garuda Indonesia as it is testament of the world's recognition of Garuda Indonesia's ongoing transformation program and improvements. 
"We are proud to present this award to the people of Indonesia. We shall remain committed to improve even better and hold our 5-star airline title, and of course to always provide service of the highest quality to all Garuda Indonesia customers," added Arif.
Arif added, "We are truly honored to receive this prestigious award, so at this opportune moment, on behalf of Garuda Indonesia, I would like to thank all of Garuda Indonesia's stakeholders, including all of our valued customers. Nevertheless, being recognized as a 5-Star Airline has ignited us even further and inspired us to challenge ourselves to improve even further and provide the best possible services for our passengers, consistently and continuously."
"Garuda's success in becoming a 5-star airline is the result of continued dedication, commitment and hard work from all Garuda Indonesia employees to deliver the best possible service to its customers. We also gratefully acknowledge the support provided by our customers which led to Garuda Indonesia being awarded this prestigious 5-star airline award," Arif added.
An airline's rating is based on an overall evaluation of Garuda's products and services, both in its ground service at the airport and the delivery quality of inflight service onboard Garuda's flights.
Becoming a 5-star airline ultimately affects Garuda Indonesia's improvement plans for 2015, such as moving operations to Terminal 3 Soekarno-Hatta International Airport, which is the airline's home-base hub. The new location will offer Garuda Indonesia passengers a more pleasant travel experience and facilitate other SkyTeam airline members through enhanced integrated transfers and airport services, together with improved and expanded premium facilities.
Spurred on by a strong commitment to deliver the best service, Garuda Indonesia's performance gradually earned global recognition. In 2010, Garuda Indonesia became a 4-star airline and was voted "The World's Most Improved Airline" by London-based Skytrax, and "Airline Turn Around of The Year" by the the Centre for Asia Pacific Airlines (CAPA), an independent institution for aviation and airline analysis based in Sydney, Australia.
Further in 2012, Garuda Indonesia won "The Best International Airline" from Roy Morgan research agency in Australia, and was named "The World's Best Regional Airline" and "The Best Regional Airline in Asia" by Skytrax, during the Farnborough Air Show. Meanwhile, during the Paris Air Show in June 2013, Garuda Indonesia received the "The World's Best Economy Class" award and was ranked as one of "The World's Top 10 Airlines".
In addition, during the "Farnborough Airshow" in UK on July 15, 2014 Garuda Indonesia once again received international recognition, winning "The World's Best Cabin Crew 2014" award from Skytrax, beating other nominees, the likes of Singapore Airlines and Cathay Pacific Airways. In 2014, Garuda Indonesia was named one of "The World's Top 10 Airlines" and was ranked seventh in the world, climbing from eight position in the previous year.
Garuda Indonesia was also voted "Best in Region: Asia and Australasia" for two consecutive years (2013 and 2014) by the "Airline Passenger Experience Association (APEX)", an association of businesses and professionals that that create, deliver, and manage the airline passenger experience headquartered in New York, USA during the 'Passenger Choice Award 2013' and 'Passenger Choice Award 2014' held in Anaheim, California, USA.
Since becoming a member of the global SkyTeam alliance in March 2014, Garuda Indonesia along with 19 other SkyTeam members serves a total of 1,052 flights to various destination cities in 177 countries, and offer a global network that covers more than 16,323 flights daily. In addition, Garuda Indonesia passengers will be able to enjoy 516 lounges of SkyTeam members worldwide.


Monday, June 24, 2013

Garuda Indonesia Named 'World's Best Economy Class 2013' Airline by Skytrax at Paris Airshow

 Garuda Indonesia was again awarded by an international institution. After winning the title "The World's Best Regional Airline" last year, Garuda Indonesia was named "The World's Best Economy Class" by Skytrax - London, on Tuesday, June 18.
In addition to being voted "The World's Best Economy Class", Garuda was also named "The World's Best Economy Class Seats" and ranked the eighth place in "The World's Top 10 Airlines" by Skytrax. The awards presentation took place during the biggest air show in the world, the Paris Air Show 2013. The awards were presented by CEO of Skytrax Edward Plaisted and CNN's foremost international business correspondent and presenter Richard Quest to President and CEO of Garuda Indonesia Emirsyah Satar in the Hall de la Cocarde, Air & Space Museum, Paris.

President and CEO of Garuda Indonesia Emirsyah Satar said that winning the "The World's Best Economy Class" award this year was the result of hard work and commitment from all Garuda Indonesia employees to deliver the best service to the customer. Last year, Garuda Indonesia was ranked the fourth place in "The Top Five Economy Class Airline", after Singapore Airlines, Qatar Airways, and Asiana Airlines, and the eleventh place in "The World's Top Airlines" by Skytrax. 
"Thanks to the strong commitment from the management and employees to deliver the best, Garuda Indonesia's performance is being more and more recognized globally; and this serves as a motivation for us to better serve our customers and to continuously improve our performance through the 'Quantum Leap 2011 - 2015'," he added.
Both awards were given to Garuda based on a global customer satisfaction survey conducted by Skytrax of 18 million passengers from 100 different countries between July 2011 and June 2012. The survey, carried out since July 2012 till June 2013, targeted more than 200 domestic and leading world airlines and measured 38 aspects about the airline's products and services.
The "First Class" service comes complete with "Chef on Board" serving "Fine Dining" and catering to passengers requests at an altitude of more than 35.000 feet, and "In-flight Connectivity" to enable passengers to continue their business activities during flight or access their favorite entertainment, such as live soccer games in the sports channel.
As the airline continues its company transformation and fleet development program, in 2013 Garuda Indonesia will welcome 24 new aircraft, consisting of four Boeing 777-300 ER, three Airbus A330, ten Boeing 737-800NG, and seven Bombardier CRJ1000 NextGen. Through the "Quantum Leap 2011 - 2015" program, by the year 2015 Garuda Indonesia will operate as many as 194 aircraft, from the current total of 112 aircraft.
About PT Garuda Indonesia (Persero) Tbk.
Garuda Indonesia is the flag carrier of Indonesia and serves as a full service airline. Garuda Indonesia currently operates 82 aircrafts and serves 33 domestic and 18 international destinations in Asia (Regional Southeast Asia, Middle East, China, Japan and South Korea), Australia, and Europe (The Netherlands). As a result of its concern to safety, Garuda Indonesia received IOSA (IATA Operational Safety Audit) as proves that the airline has fulfilled global best practice in safety and security procedures.
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