Royal Air Maroc
On the Waterfront.
Toronto's Taste of Italy
Japanese Tall Ship Sailing Trainer visits Port of Vancouver .
We constantly receive requests for book reviews and would love to find someone who would be dedicated to that important task. If you are qualified and interested- Send Mail
Who is AETRA?
AETRA surveys of all aspects of the passengers' entire on-the-day experience by means of a questionnaire handed out at the gate to departing passengers, providing survey results that are unbiased, representative and reliable. AETRA's unique approach takes a planned and representative sample of all traffic at the airport across the whole year.
A distinguishing feature of AETRA is its comprehensive quarterly data analysis for each individual airport, solely based on customer perception. AETRA is designed to enhance customer satisfaction at all participating airports for the benefit of both the passengers and the airport.
AETRA is a bipartisan ACI/ IATA Customer Satisfaction Measurement and Benchmarking Program which was established at the beginning of 2004. The program continues to gain membership and has 55 members in Q1/ 2005, a 53% increase since the beginning of 2004. To be eligible for the eleven award categories airports must have participated a full calendar year.
AETRA is taken from the latin word "aethra" meaning the upper air, clear sky and is not an acronym.
The AETRA website can be viewed at www.aetra.aero. For questions, please contact either ACI or IATA.
Airports Council International (ACI)
Airports Council International (ACI) is the international association of the world's airports.
Created in 1991, it is a non-profit organization, the prime purpose of which is to foster co-operation among its member airports and with other partners in world aviation, including governments, airlines and aircraft manufacturers.
Through this co-operation, ACI makes a significant contribution to providing an air transport system that is safe, secure, efficient and environmentally compatible.
ACI Airports Council International
Tel: +41 22 717 85 85
Fax: +41 22 717 88 88
IATA Business Insight: Market Research Services
IATA is the global airline trade association with over 270 airlines comprising 98%
of international scheduled air traffic. IATA Business Insight is dedicated to
providing specialist aviation market research, leading-edge analysis and
business solutions for the aviation industry. Our expertise helps airlines and
airports make strategic and resource-management choices. The department is
based at the IATA Headquarters in Geneva, Switzerland ensuring that Business
Insight is at the heart of all the main issues affecting today's aviation industry.
IATA Corporate Communications
Tel: +41 22 770 29 67
Fax: +41 22 770 26 41