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The airline is the world's fourth-largest airline in terms of overall passengers carried, operating services to 18 domestic destinations and 203 international
destinations in 78 countries across Africa, Americas, Asia and Europe. Together with its partners, Lufthansa services around 410 destinations. With over
710 aircraft it has the second-largest passenger airline fleet in the world when combined with its subsidiaries. Lufthansa's registered office and corporate
headquarters is in Deutz, Cologne, Germany, with its main operations base (Lufthansa Aviation Center and primary traffic hub at Frankfurt Airport in Frankfurt
am Main with a second hub at Munich Airport. The majority of Lufthansa's pilots, ground staff, and flight attendants are based in Frankfurt. Lufthansa is a
founding member of Star Alliance, the world's largest airline alliance, formed in 1997. The Lufthansa Group employs 117,000 people worldwide of 146 nationalities.
In 2010, over 90 million passengers flew with Lufthansa .
BY PROF. WOLFGANG H. THOME, PH.D., JUL 01, 2015
Condor, one of Germany’s main holiday charter airlines, has indicated that they will resume nonstop flights between Munich and Mombasa in July, over and above their existing flights from Frankfurt to Mombasa.
As the main German school summer vacations are now going underway, demand for travel is expected to peak over the coming months. Kenya remained popular with German visitors while many other nationalities saw their market share drop. In particular, Britain halted charter flights last year in the wake of sharpish UK anti-travel advisories, something the German government did not copy, leaving Condor free to continue with their, albeit reduced flights.
Condor has a long history of flights to Mombasa, in the old days of the 1970s using a Boeing B727 with several fuel stops enroute but also operating their Boeing B707s, Boeing B747s, McDonald Douglas DC10s and more recently the Boeing B767s.
Condor has over the past few years operated charter flights to Mombasa in conjunction with Zanzibar, and it remains to be seen which of their services will continue to combine the two destinations and which will offer a straight nonstop turnaround flight to Mombasa.
Apart from charter flights from key European airports, Mombasa is served by Turkish Airlines and Ethiopian, connecting from their respective hub airports in Istanbul and Addis Ababa, while from the region it is RwandAir which flies from Kigali three times a week to the Kenyan coast in conjunction with their daily services to Dubai.
From Nairobi it is Kenya Airways, their LCC subsidiary Jambojet and one or two other airlines offering domestic flights to the coast’s main airport.
LUFTHANSA AWARDED FOR ITS FIRST CLASS LOUNGES
Tuesday, June 25, 2013
Over the past ten months, 18 million passengers from over 100 countries have participated in the world’s largest aviation passenger survey and have recognised Lufthansa’s First Class lounges as the best in the world. The airline has also been voted “Best Western European Airline” and “Best Transatlantic Airline”. Dr Reinhold Huber, Senior Vice President Product & Marketing, received these prizes on Lufthansa’s behalf at the World Airline Awards, hosted at the Paris Air Show in Le Bourget.
Especially the Lufthansa First Class Terminal at Frankfurt Airport received top marks in the survey. Also the First Class Lounges at the hubs Frankfurt and Munich were highly ranked by customers. According to the assessing institute Skytrax this reflects the high standard and service of the facilities. The fact that additionally Lufthansa was awarded best airline in Western Europe and on transatlantic routes was a clear sign that Lufthansa standards were satisfying customers, Skytrax stressed.
“We are working hard to make our customer services even better and even more comfortable. These awards are further confirmation of the investments we have made in the passenger experience and in our employees’ training. With our exclusive First Class Terminal in Frankfurt, we offer a tailored premium service on the ground – we are delighted that our guests appreciate this,” said Dr Reinhold Huber. “We are investing around one million euros a day in the refitting of our new Business Class alone. We have made significant improvements to our in-flight meals and have opened a large number of new lounges on the ground. We are currently in the process of expanding our entertainment service, and innovative products such as FlyNet – which we are the only airline worldwide to offer on long-haul flights – round off our range of services. We have a clearly defined goal: to become the first Western Five Star Airline by 2015. We still need our fifth star in Business Class to get there, and that is what is driving us forward,” Huber added.
This customer survey was handled by the airline quality assessment institute Skytrax, an aviation specialist. The study examined over 40 different customer satisfaction and service quality issues for each airline. It focused equally on the airlines’ in-flight experience and their airport services. Skytrax has carried out this independent study every year since 1999.
LUFTHANSA FIRMS UP ORDER FOR 100 A320 FAMILY AIRCRAFT
Jun 17, 2013
LE BOURGET, France - The Lufthansa Group has firmed up a previous Supervisory Board decision from March this year and signed for 100 A320 Family aircraft (35 A320neo, 35 A321neo and 30 A320ceo with Sharklets) at the Paris International Airshow in Le Bourget, France.
The Lufthansa Group has been operating the A320 Family since October 1989. They were the launching customer for the A321 and belonged to the first operators of the A319 and A320. The new order confirms Lufthansa’s leading position as the largest Airbus airline customer and operator in Europe, increasing its order for the A320 type to 299. Over 150 of these aircraft have already been delivered.
“These modern and fuel-efficient aircraft will meet the future growth and fleet renewal needs of the Lufthansa Group airlines. By purchasing these aircraft, we will be able in the long term to offer customers a comfortable and modern product in the highly competitive environment. In addition, these aircraft are contributing significantly to reduce noise and emissions wherever we fly our aircraft to”, said Nico Buchholz, Executive Vice President, Lufthansa Group Fleet Management.
“Lufthansa is a loyal customer, and has been operating our aircraft for almost 40 years. We are extremely pleased to receive this repeat order and thank our prestigious customer for their continuing strong commitment to our eco-efficient products. The A320 Family represents the highest level of operational performance while also offering Lufthansa passengers superior level of comfort and services,” said John Leahy, Airbus Chief Operating Officer, Customers.
NEW DIRECT CONNECTION FROM FRANKFURT TO ENFIDHA
TAKING SunEXPRESS FROM FRANKFURT TO TUNISIA
May 06, 2013
SunExpress, a joint venture of Lufthansa and Turkish Airlines, started operating weekly nonstop flights from Frankfurt Airport (FRA) to Enfidha-Hammamet International Airport (NBE) on May 3, 2013. Every Friday, SunExpress (XQ/SXS) brings passengers directly to Tunisia’s popular travel destination located on the Gulf of Hammamet along the country’s northeastern coast.
SunExpress’ regular flight from FRA heads to Enfidha-Hammamet International Airport [www.enfidhahammametairport.com ], near the cities of Hammamet and Sousse and the villages of Takrouna and Port El Kantaoui. NBE’s location enables passengers to travel conveniently to their holiday resorts so that they can enjoy beautiful beaches and a fascinating Roman heritage quickly after landing in Tunisia. Today, the Roman influence is still visible in the region’s historical streets and buildings.
Sousse’s old town or medina – founded in the 9th century and listed in 1988 as a UNESCO World Heritage Site – offers visitors a rich blend of cultures and civilizations stretching from the Phoenicians to the Romans, Byzantium and many others. Enclosed by ramparts dating from the Byzantine period and the Aghlabid dynasty, historic attractions of the old town include the Great Mosque of 850 AD and the monastery fortress, important Muslim monuments, vibrant souks or marketplaces, as well as Christian catacombs from the 3rd century CE.
The nonstop connection from FRA to NBE is mainly offered as a charter flight by tour operators such as Alltours, FTI, REWE, or TUI, or can be booked online onwww.sunexpress.com or in any travel agency. One-way and single seat tickets are available beginning at 105.99 euros per person. SunExpress passengers at Frankfurt Airport use the airline’s facilities located in Hall D of Terminal 2, at check-in counters 886-899.
To find out more about Frankfurt Airport’s services, go to www.frankfurt-airport.com .
Lufthansa First Class Terminal Opens Up
New Dimension and Exclusive Services
Lufthansa offered its First Class passengers a new dimension in travel. The exclusive service starts on the ground in Frankfurt, in the newly-built First Class terminal or in the new First Class lounges. In the premium travel segment, Lufthansa is setting new international standards. Concierge services, l imousine-transfer direct to the aircraft, an exclusive ambience with gourmet catering and personal attention for guests from arrival at the airport right through to take-off are the special features of the service with which
Lufthansa makes travel even more comfortable for its First Class guests.
Lufthansa will help its First Class passengers departing from Frankfurt with the usual procedures when arriving at the airport, from parking the car to check-in, security controls and customs, in order to save time and make their journey more hassle-free.
"Customers should have more time for more important things. First Class guests who spend many days in the month aboard an aircraft and at airports expect to be able to decide for themselves how they spend their time. We would like to create an environment similar to that of a journey by private jet. Top service for top customers. That is our claim for the First Class terminal and the First Class lounges at the airport," said the Chairman of Lufthansa's Executive Board, Wolfgang Mayrhuber.
In the First Class terminal, in an area of more than 19,000 square feet, Lufthansa First Class guests can make better use of their time before take-off. A personal assistant is at the passenger's disposal throughout his entire stay. The guest has the choice of how he or she would like to spend the time until takeoff: separate rooms, individual offices complete with telephone, notebook connection and office materials offer the possibility of working in absolute privacy. The guest can relax in luxuriously-furnished rooms, complete with modern and spacious bathrooms with shower and bathtub to provide much-needed refreshment before or after a long journey. On comfortable sofas, armchairs and relaxation chairs guests can make themselves comfortable in the lounge area, watch TV or select from the extensive range of newspapers and magazines.
There is also the possibility of watching individual films, listening to music or surfing the Internet using wireless LAN. In the First Class terminal's restaurant, the chefs prepare seasonal dishes before the eyes of the guest. A separate Cigar Lounge with snacks and drinks is also available for smokers.
Guests in the new First Class Terminal will no longer have to walk to the gate. They will be picked up in good time before take-off and chauffeur-driven in a Mercedes S-Class or Porsche Cayenne directly to the aircraft. "With the First Class terminals and lounges we are offering a new service dimension for our best and most loyal customers -- a further sign of Lufthansa's customer orientation," according to Thierry Antinori, Executive Vice President Marketing & Sales of Lufthansa.
The First Class terminal and the First Class lounges in the airport supplement each other perfectly. The two new First Class lounges at Frankfurt Airport offer transfer passengers many convenient features. Competition is increasingly taking place on the ground. Especially for that reason, within the next few months even greater attention will be paid to improvements in service procedures on the ground. "With the First Class terminal and the First Class lounges we are further extending our top position and our claim to leadership in the top segment, while other airlines are withdrawing from this segment. Lufthansa is first class -- on the ground as well as on board our aircraft. Quality, innovative product ideas and perfect service create added
value," added Wolfgang Mayrhuber. "For many of our guests on long-haul flights, Lufthansa means a piece of home. The service willingness and professionalism of our employees makes a major contribution to that."
The special services will not only be available to First Class customers, but also to the members of the new HON Circle status within the Miles & More program. This status can be achieved by anyone who collects 600,000 HON Circle miles within a period of two calendar years. These are status miles which are collected aboard flights operated by Lufthansa, Lufthansa Regional, Austrian Airlines Group, LOT Polish Airlines, Air Dolomiti, Air One or United Airlines.
In Munich, a similar First Class program is planned for the beginning of 2006. At airports outside of Europe, HON Circle members must not forego individual services, such as personal assistance upon arrival. Carsten Spohr, Executive Vice President Service and Personnel at Lufthansa: "We want to offer our most sophisticated guests, the First Class passengers and HON Circle members, an exclusive travel service on the ground that is unique in the airline business."
CONTACT: Deutsche Lufthansa AG, Corporate Communications - North America,
With its headquarters in Cologne and primary hubs at Frankfurt and Munich airports and secondary hubs in Berlin, Dusseldorf, Hamburg, Stuttgart and Milan, Lufthansa is one of the largest airlines in Europe. Operating a large fleet of narrow and wide-body Airbus,Boeing and Embraer aircraft, Lufthansa operates an extensive network of regional services within Germany and Europe as well as Asia, the Middle East, North America, South America and Africa. A publicly listed company, Lufthansa is a founding member of Star Alliance. By Capa Aviation.