|
EGYPTAIR CARGO JOINS CARGO
2000
 Cargo
2000's airline membership has reached 24 leading
international carriers with EgyptAir Cargo's
decision to join its program to improve the quality
of air cargo, streamline air cargo processes,
achieve cost efficiencies and improve customer
satisfaction.
Eng. Hussein El-Refaie, Vice President Economic
for the airline, stated: "EgyptAir Cargo is
focusing on the essential business needs of
understanding, anticipating and responding to
customer demands with effectively marketed and
efficiently produced services. This means providing
the highest levels of quality of products and
performance
during service delivery. Cargo 2000 provides an
excellent platform for quality monitoring and
reporting as part of the quality management system
and will lead to us achieving our objectives of
improved customer satisfaction and greater
competitiveness."
EgyptAir's cargo fleet consists of two medium
range wide body A300B4 freighters and two
A300-600Fs. In addition, the airline carries
freight in the bellies of its passenger aircraft,
significantly boosting its capacity and extending
Egyptair's cargo network to around 70 international
cities in Europe, USA, Canada, Africa, the Gulf
area and the Far East. In addition to its main
cargo hub at Cairo International Airport, the
airline has developed several regional hubs at
Ostend Airport in Belgium, Stansted Airport in the
UK, Hahn Airport in Germany, Sharjah Airport and
Chateauroux Airport in France, offering direct
access from and to the most important trading
centers in Europe and the Middle East.
Lothar Moehle, Program Director of Cargo 2000,
said: "Like all of our airline members, Egyptair
recognizes the importance and value of adopting
Cargo 2000's quality standards for air cargo. This
not only provides opportunities to improve
performance and reduce costs, it sends a strong
signal to freight forwarders and, most importantly,
to shippers around the world that companies
participating in Cargo 2000 are working to
measurable industry standards and share a common
commitment to quality."
About Cargo 2000
IATA has adopted Cargo 2000's quality management
system as an integral pillar of its e-Freight
program to streamline air cargo processes, achieve
cost efficiencies and improve customer
satisfaction.
Cargo 2000 is a group of some 60 major airlines,
freight forwarders, ground handlers, trucking
companies and IT providers. Members are in the
process of implementing re-engineered air cargo
transportation processes from shipper to consignee
using Cargo's 2000's 'Master Operating Plan'. This
sits at the heart of an industry-wide process
control and reporting system that in turn drives
data management and corrective action systems. By
more than halving the number of individual
processes in the air cargo supply chain to just 19,
Cargo 2000 is less labor intensive and improves the
process for managing shipments in a paperless
environment. It substantially reduces time spent
managing irregularities, such as service failures,
cuts the time required for manual track and trace
procedures and leads to a reduction in service
recovery costs.
The program is being implemented in three
distinct phases. Phase 1 manages Airport to Airport
movements - shipment planning & tracking at
Master air waybill level. Once a booking is made, a
plan is automatically created with a series of
checkpoints against which the transportation of
every air cargo shipment is managed and measured.
This enables the system to alert Cargo 2000 members
to any exceptions to the plan, allowing them to
respond pro-actively to fulfill their customers'
expectations. Phase 2 is responsible for shipment
planning and tracking at House air waybill level
and provides interactive monitoring of the
door-to-door movement while the third phase manages
shipment planning and tracking at individual piece
level plus document tracking.
The performance of Cargo 2000 members to the
group's quality standards is published each month
on the www.cargo2000.com website. In September
2007, Cargo 2000 measured quality performance on
over 73,851 lane segments (+17,111 on the same
month in 2006) while the number of route maps
created rose to over 582,000 (+265,000 on September
2006).
Under Phase 1 of the Cargo 2000 program, 120,485
shipments were measured in September &endash;
+37,907 year-on-year &endash; and the number of
lane segments monitored rose to 23,339 (+6,824).
Flown-as-planned performance for the month was 88%
while FWB % Correct &endash; the measurement of
booking quality and accuracy of electronic data
&endash; was 90% (+1%).
Media contact:
Jamie Roche, JRPR
T: +44 (0) 1753 621 666
E: jamie@jamierochepr.co.uk
|
